Terms & Conditions

1. General
1.1 A contract is considered to be concluded with a written quotation, order confirmation or when the goods are despatched and invoiced by ROTRONIC. By accepting the delivery, the customer agrees to the conditions of ROTRONIC. Divergent conditions have to be stipulated in writing.
1.2 Orders shall only become binding upon ROTRONIC after it has issued a written confirmation of order.
1.3 ROTRONIC - reserve the right to amend typing errors/mistakes to price lists and technical data at any time.
2. Prices
  Prices shall be deemed net including V.A.T. and Advanced Recycling Fee (ARF) SWICO (in Switzerland only) for Computer Products, excluding VAT for all other products, excl. transportation and packaging charges for all products, provided that alternative conditions have not already been agreed. ROTRONIC AG however hereby reserves the right to make price adjustments to cover definite increases in costs, e.g. goods and material.
3. Delivery period
  Within Switzerland Computer Products on stock are normally delivered on a next working day. For unavailable articles, an order confirmation with the prospective delivery date, also for part deliveries, is sent to the customer. For all other products, the delivery period shall be the date in the order acknowledgement and as such will be extended should difficulties arise that may have been caused by an act of God such as war, epidemics and among other things storm and tempest.
4. Despatch
  All deliveries shall be effected for the account and the risk of the customer. ROTRONIC AG reserve the right to supply against prepayment. Any complaints concerning damage, loss or delay are to be reported to ROTRONIC AG within 8 days of the receipt of the consignment. But complaints concerning any faulty packaging shall be rendered on the same day as the receipt of the consignment (Refusal of acceptance with “Die Post” or the forwarding agent).
5. Works deliveries
  Should the consignment and invoicing be directly affected by the suppliers of ROTRONIC AG, the conditions of sale and supply of that particular supplier shall be valid for customers in respect of that particular contract. In such cases, these present conditions of sale and supply shall have no validity and damage indemnity claims or claims of any other nature cannot be made enforceable against ROTRONIC AG hereunder.
6. Return of goods and materials Computer Products

Computer Products
Unless otherwise stated, the goods listed in the catalogue are covered by a right of return of 8 days from the delivery date. The goods must be in their original packaging, complete, undamaged and fully functional. On a copy of the invoice or the dispatch advice, the reason for returning the products has to be stated. Should such document/statement be missing, an administration fee of CHF 30.—will be charged. Incomplete, damaged packages are not accepted. Full costs for bringing the products into a resellable condition plus a handling charge (cumulative) will be deducted from the credit note, configured products such as modems, routers, firewalls, switches, etc. can only be returned in the manufacturers’ original configuration. Should ROTRONIC have to reset such products, a charge of CHF 180/working hour will be due.
 Returns later than 8 days after delivery can only be accepted back after prior consultation of ROTRONIC AG. Delayed returns are charged additionally with a handling fee of CHF 30.—.
 - Obsolete products, i.e. products not being in the regular online-/catalogue-assortment, - software, data carriers, - also products made to specification and - all products which are not held on stock normally cannot be returned.
 There is no right of return for printers, fax machines, PCs, CPUs, scanners, hard discs, notebooks, PDAs, mobile phones, LCD displays, overhead projectors, digital cameras, transformers, power supply units, measuring equipment and similar or for consumables, data media and software. Should the above regulations not be fulfilled, ROTRONIC has the right to deduct the credit note or refuse to take the product(s) back or to make out a debit note. After return of the product(s), a credit note will be processed and then sent to the customer.

Humidity- and Temperature-Measuring Equipment

The return of goods and materials shall require the written permission of ROTRONIC AG and may only be effected if the goods and materials are in re-sellable condition and still in their original packaging, and only then if such are usually maintained in stock by ROTRONIC AG. A copy of the delivery note or the invoice must be enclosed. Returns without either a copy of the delivery note or the invoice will not be accepted. An appropriate surcharge will be levied by ROTRONIC AG on the purchaser to defray the cost of any inconvenience caused.

7. Settlement
  Invoices are to be settled net within 30 days without any deductions. Purchasers will be charged the usual bank overdraft rate of interest in respect of overdue payments. Other payment modes can be agreed upon.
8. Retention of ownership rights
  All goods and materials supplied shall remain the property of ROTRONIC AG until full payment of the debited invoice amount has been received.
9. Warranty

ROTRONIC AG shall be liable for defects in the delivered goods, which it shall repair or replace, as it chooses.


If the repair or replacement delivery fails, the customer may, as he chooses, demand a reduction in the purchase price or declare his withdrawal from the contract.


The customer is obliged to inspect the goods immediately after delivery for completeness and for freedom from defects. Any defects found shall be notified to ROTRONIC AG immediately. If the customer fails to carry out the inspection or notify the defect promptly, the delivered goods are considered to be approved, unless the defect could not be detected in the inspection. Defects found later must also be notified to ROTRONIC immediately, otherwise the goods are also considered to be approved in this respect. To comply with the deadline, the customer shall forward the faulty item and a precise description of the defect as well as a copy of the original invoice to ROTRONIC AG at his own expense. The customer shall be responsible for proving dispatch in good time.
If the item proves to be fault-free, it shall be returned to the customer subject to an inspection fee in the sum of CHF 35.- plus value-added tax and dispatch costs.


Warranty claims shall expire two years after delivery of the goods. For computer accessories sold under the brand name “roline”, the warranty period shall be five years as regards the functional properties to be provided contractually for these products. The warranty shall only cover consistent function under general technical conditions as they existed at the time of purchase. The extended warranty period shall not apply for telephone accessories, 19" server systems, TFT displays, plasma displays, TFT and plasma holders, keyboards, consumables, transformers, batteries, parts subject to wear such as fans and other mechanically moving parts. In respect of these, warranty claims shall expire two years after delivery.

10. Cancellation
  Cancellation of orders shall only be possible hereunder with the written approval of ROTRONIC AG. Any costs which have already been incurred or price increases as a result of reduction in amounts ordered shall be for the account of the purchaser. Partial supplies of an order contracted upon call shall be claimed within the agreed supply and delivery periods; otherwise ROTRONIC AG may cause the relative consignment and invoice billing therefore to be made.
Place of jurisdiction
  The place of jurisdiction shall be either ROTRONIC AG’s or the customer’s Swiss domicile. Legal relationship hereunder shall be subject to Swiss Law.

October  2013